What
is this delivery policy?
1.
This delivery policy, together with the Terms of Use, describes Buyer’s Choice
policies and procedures towards delivery of Products purchased on the
Platforms. Buyer’s Choice makes all commercially reasonable endeavours to
ensure that the Products are delivered to Users in a timely fashion.
2.
Users are required to check and understand the terms of this Delivery Policy.
If you do not agree to the terms contained in this Delivery Policy, you are
advised not to accept the Terms of Use and the Delivery Policy and may
forthwith leave and stop using the Platforms. The terms contained in this
Delivery Policy shall be accepted without modification and accordingly, you
agree to be assured by the terms contained herein.
Terms
of delivery
1.
Buyer’s Choice partners with third party logistic service providers in order to
effectuate Product delivery to Users (“Logistic Partners”). Details of the
Logistic Partner who will be processing the delivery of the purchased
Product(s) will be provided to the User upon the purchased Product(s) being
handed over to the Logistic Partner by Buyer’s Choice. The User will also be
provided with an approximate day of delivery of the purchased Product on the
order confirmation page. Buyer’s Choice may also execute Product delivery to
Users on its own without engaging Logistic Partners.
2.
While Buyer’s Choice aims to provide its services through the Platforms and
ensure the delivery of its Products all across Bangladesh, currently, Buyer’s
Choice has a select list of areas where delivery can be undertaken. At the time
of placing an order for purchase of Products on the Platforms, Users are
required to enter their details to verify if deliveries can be carried out in
their areas. If the area where the User wishes that the purchased Products be
delivered is not within Buyer’s Choice recognized delivery network, Buyer’s
Choice will not be able to process the order further.
3.
Prior to making payments on the Platforms for the purchase of Products, the
User will be prompted to provide a shipping address. While entering shipping
address details, the User should ensure to provide correct, complete and
accurate information along with sufficient landmarks in order to aid
identification of the address. Any failure in delivering the purchased Products
arising out of the User’s failure to provide correct, complete and accurate
information shall not hold Buyer’s Choice liable at any point in time.
4.
A maximum of 3 (three) attempts shall be made to deliver purchased Products to
the User. Should the User continue to remain unavailable after 3 (three)
attempts, Buyer’s Choice reserves the right to cancel the order pertaining to
the purchased Products at its sole discretion. While Buyer’s Choice shall make
reasonable endeavours in ensuring that purchased Products are delivered to its
Users in a timely manner, delivery may be delayed on account of:
a.
logistical issues beyond Buyer’s Choice control;
b.
unsuitable weather conditions;
c.
political disruptions, strikes, employee-lockouts, etc.;
d.
acts of God such as floods, earthquakes, etc.; and
e.
other unforeseen circumstances.
In
such events of delay, Buyer’s Choice shall make reasonable attempt at
proactively intimating the User by writing to the User on his/her registered
email account and/or mobile number. Buyer’s Choice disclaims all liabilities
that may arise on account of its failure to intimate the User of anticipated
delays in the delivery of purchased Products on the Platforms. Further, Buyer’s
Choice shall be under no obligation to compensate the User for any mental agony
or any tortuous claim that may otherwise arise on account of a delay in the
shipment and delivery or use of the purchased Products.
5.
Buyer’s Choice, as an internal process, undertakes multiple diligences to
ensure that their delivery executives and the individuals employed by their
Logistic Partners are individuals with the highest regard for ethics and
integrity. However, it is not possible for Buyer’s Choice to ensure that its
own delivery executives or employees of its Logistic Partners behave in a
fashion that exudes thorough professionalism, competence and good mannerism. It
is expressly clarified that any ill-mannerism, impoliteness, discourtesy or
offensiveness shown by Buyer’s Choice delivery executives or by the employees
of the Logistic Partners is beyond Buyer’s Choice control and any issue arising
between a User and Buyer’s Choice delivery executive or an employee of the
Logistic Provider will have to be resolved by the User, independently.
6.
Upon the successful placing of an order on the Platforms and after Buyer’s
Choice has successfully handed over the purchased Product(s) to its Logistic
Partner, the User will receive a unique tracking identity number, which will
enable the User in tracking the status of delivery of the purchased Products.
The User may use the tracking identity number on the Platforms or the website
and/or the mobile application of the Logistic Partner to check the whereabouts
of the purchased Product and the estimated time of its delivery. Buyer’s Choice
shall make reasonable attempts in ensuring that the tracking status of the
purchased Products is updated in a timely manner. However, Buyer’s Choice does
not guarantee the accuracy of the tracking status since it is updated on a
real-time basis and is subject to inconsistencies arising out of time-lags in
updating the information and other technicalities beyond Buyer’s Choice
control.
7.
Buyer’s Choice reserves the right to charge shipping charges on Products of a
value of lower than a specified amount and/or Products, the payment for which
is made by way of cash on delivery or any other online mode of payment. If
charged, such charges shall not be refunded to the User on cancellations or
returns that are made after the shipping of the purchased Products, except in
case of a Product having a defect at the time of delivery (for reasons
attributable to, and accepted by Buyer’s Choice after due verification at its
sole discretion). Title and risk of loss for all purchased Products shall pass
onto the User upon the delivery of the purchased Products to the User.
8.
Return and exchange of purchased Products shall be carried out by Buyer’s
Choice reverse-logistics partners or its own delivery executives. Further
details on how Users may process returns and exchanges of purchased Products
have been set out under the Return and Refund Policy which may be accessed
here.
Grievance
Redressal
Any grievances
relating to the Delivery Policy may be directed by you to the grievance officer
of Buyer’s Choice who can be contacted at [email protected]